At EROthots, we strive to accommodate the needs and schedules of all our clients, offering flexibility and understanding in our booking and purchasing processes. Here’s what you need to know about our cancellation and return policies for both services and products:
Services
Cancellation Policy:
We understand that life is unpredictable and plans can change. If you find yourself needing to cancel a service appointment with us, we kindly ask that you inform us as soon as possible. This allows us to open the spot to other clients looking to enjoy our services. There is no charge for cancelling an appointment, but we greatly appreciate advance notice to help us manage our schedule and client needs effectively. Thank you for your cooperation and for choosing EROthots Salon for your beauty services.
Products
Cancellation Policy:
Change your mind? No problem. Orders for our beauty products can be cancelled within 2 days of booking, giving you the flexibility to reconsider your purchase. To cancel your order, simply reach out to us using the contact information provided on our website, and we’ll process your request promptly.
Return & Refund Policy:
We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can return the products to us for a full refund within 21 days of delivery. Please ensure that the items are in their original condition and packaging. To initiate a return, contact our customer service team, and we’ll guide you through the process. Once we receive and inspect the returned items, we’ll issue a refund to your original payment method.
Your satisfaction is our top priority. If you have any questions or need further assistance, please don’t hesitate to contact us.